Connext Global adds 80 clients, eyes 3,200 staff by year-end
HONOLULU, HAWAII — Connext Global added 80 new clients in the first half of 2026, grew its five-market offshore workforce from 2,300 to 2,620 employees in under six months, and opened a fourth Philippine site in Cebu City — recording 15% revenue growth with a year-end workforce target of 3,200 staff.
Connext’s 80-client H1 opens fourth Philippines delivery site
The 80 new clients span healthcare, construction, legal, real estate, accounting, and technology across more than 15 US states, with H1 headcount growth distributed across five delivery markets — Philippines, Colombia, Mexico, India, and the United States — and leadership roles added in the U.S. alongside Directors and Managers hired in the Philippines and Colombia.
The Cebu City site — Connext’s fourth Philippine location, opened April 2026 with close to 200 staff — concentrates on Data Management and healthcare support, adding capacity as U.S. clients demand multi-site delivery outside Metro Manila.
Connext’s 15% H1 revenue growth documents what the AI compression narrative misses: flexible, multi-site offshore staffing operators with diversified sector exposure are growing while large-cap CX BPO operators face AI-driven demand destruction.
“Demand for flexible, high-quality offshore teams has held strong through the first half, and clients increasingly want delivery that can scale without single-site risk,” said Tim Mobley, President, Connext Global.
3,200 year-end target anchored by AI automation investment
Cebu’s selection reflects the city’s over 160,000 full-time BPO workers, tracked by IBPAP across customer support, software engineering, finance, and healthcare administration — a talent market that has evolved from a call-center hub into a KPO economy capable of absorbing Connext’s Data Management and healthcare support focus.
The fastest-growing roles — finance and accounting, operations and back-office support, and technology and data support — are expanding alongside AI rather than being displaced by it, with AI deployed to strengthen Connext’s co-management model rather than reduce the teams driving growth.
A recruitment use case illustrates the model: conversation data from client intake meetings generates AI-driven sourcing insights, letting Connext’s team fill roles faster and more accurately across high-volume positions.
For Philippine BPO operators tracking regional expansion, Connext’s Cebu opening reflects the sector’s distribution pattern — talent supply moving beyond NCR as US clients demand multi-site delivery that reduces single-site concentration risk.
“Our focus now is education — our team members have a unique perspective on how the work gets done, they are best positioned to spot the right opportunities, and the more they understand AI and automation, the better we can collaborate to build new use cases,” said James Tagalog, AI and Automation Lead, Connext Global in an exclusive interview with Outsource Accelerator.
For offshore operators and enterprise buyers tracking the SME outsourcing market, Connext’s H1 2026 results demonstrate that flexible, multi-site Philippine delivery is growing against the same macro environment compressing large-cap CX BPO operators — a bifurcation the week’s Indian IT news made visible simultaneously.
Connext Global is currently subscribed as an Outsource Accelerator (OA) BPO Partner. Through OA’s Marketing, Sales, and Source Partner Hubs, the firm accesses a unified growth platform designed to convert high-intent prospects and accelerate deal flow in the outsourcing industry.
