Genpact, Nestlé to open a Hyderabad GCC
HYDERABAD, INDIA — Genpact and Nestlé Business Solutions have announced a partnership to establish a new global capability center in Hyderabad, combining Genpact’s process intelligence and artificial intelligence expertise with Nestlé’s global shared services network to drive digital transformation across the food group’s business units, the companies announced.
According to the companies’ joint press release, the center will focus on digital adoption, operational visibility and consistency, business process improvement, and AI-driven operations.
NBS Hyderabad to drive AI-enabled process transformation for Nestlé
Genpact, an agentic and advanced technology solutions company, will operate the center in partnership with Nestlé Business Solutions (NBS), the Nestlé Group’s global shared services network, covering business process outsourcing (BPO) improvement, artificial intelligence (AI) implementation, and data-driven operations.
The Hyderabad site is designed to deliver operational consistency and agility across Nestlé’s globally distributed shared services model, adding structured AI-led transformation to a function that already spans multiple regions.
“By combining Nestlé’s global scale with Genpact’s process intelligence and expertise in data, AI and automation, NBS Hyderabad will be a center designed to drive consistency, agility, and measurable business impact,” said Tarun Chopra, Unit Leader, Consumer Goods, Genpact.
India talent and GCC scale support Nestlé’s agility commitment
No headcount targets or investment figures were disclosed in the announcement.
Nestlé Business Solutions serves as the Nestlé Group’s global shared services function, with delivery centers spanning multiple regions.
The Hyderabad partnership follows a pattern of multinational consumer goods companies establishing AI and process excellence hubs in India to modernize back-office operations at scale.
“NBS Hyderabad represents a positive next chapter in our growth journey. This reflects our confidence in India’s talent and capabilities, and our commitment to building a more agile, scalable and technology-enabled services network for Nestlé,” said Luca Fichera, Head of Nestlé Business Solutions.
India’s position as the preferred global capability center destination for multinational enterprises has strengthened steadily, with Hyderabad adding FMCG-sector clients to its established base in technology, financial services, and healthcare.
Genpact’s role as the operating partner for NBS Hyderabad extends its strategy of providing outsourcing services clients with an AI-led transformation layer that complements internal shared services operations.
For companies evaluating managed transformation or GCC models, the NBS Hyderabad arrangement reflects a shift in which multinationals treat their India capability centers as strategic process assets rather than cost-arbitrage facilities.
Related news
- Genpact taps Dinesh Jain to lead GCC growth · Nov 2025
- India’s GCC hiring hits a new peak of 510,000 jobs · 15 Jul
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
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