Accenture to drive Commercial Bank of Dubai’s tech transformation
DUBAI, UNITED ARAB EMIRATES – Professional services company Accenture has signed a partnership with Commercial Bank of Dubai (CBD) to set up a center of excellence (COE) aimed at elevating the bank’s technology systems.
The COE will be equipped with artificial intelligence (AI) systems to enhance CBD’s present information technology (IT) platforms. This is seen to raise and refine its banking services to individuals and businesses. Day-to-day operations will become more efficient while customer experience will be enhanced.
CBD chief operating officer Ali Imran welcomed the pact, noting that the bank’s mission is to hasten their technological development. Not only will the partnership improve their services, it will also prepare them for the future.
“At CBD, we are focused on leveraging our DNA of innovation to augment user experiences with digital platforms,” Imran said. “This agreement will further accelerate our digital aspirations to operate more effectively and deliver tailored services to our customers using the next generation of emerging technologies.”
Accenture’s deal with CBD marks its latest collaboration with a financial institution. Last week, the outsourcing firm partnered with Union Bank of India to develop an AI system.
The CBD deal also expands Accenture’s existing partnerships with top banks in the Gulf region. In 2017, the firm helped drive a digital overhaul of Saudi Arabia’s Al Rajhi Bank.
Accenture topped the Time Doctor OA500, an index of the world’s top 500 outsourcing firms, with $61.6 billion in annual revenues for fiscal year 2022.
This year, Accenture has expanded its portfolio through 30 strategic acquisitions, including Bionest in the United States, SKS Group in Germany, Morphus in Ireland, and Nautilus Consulting in the United Kingdom.
