Africa Federation of GBS Associations launched to boost regional business services
GAUTENG, SOUTH AFRICA — The Africa Federation of GBS Associations has been officially launched, marking a significant milestone in the global business services (GBS) sector.
This initiative brings together national industry associations and investment promotion agencies from eight African countries: Egypt, Ethiopia, Kenya, Nigeria, Rwanda, South Africa, Uganda, and Zimbabwe.
A new era for African business services
The federation’s mission is to harness Africa’s potential as a hub for GBS, business process outsourcing (BPO), information technology outsourcing (ITO), and customer experience (CX) services.
The federation’s formation fulfills a long-standing vision by industry veteran Rod Jones, who has received a lifetime achievement award for his contributions to the sector.
Mark Angus, CEO & Chief Strategist of Genesis Global Business Services, expressed his enthusiasm for the launch, stating, “Together, we’re shaping and further enabling the future of global business services in Africa.”
Fostering innovation and excellence
The Africa Federation of GBS Associations aims to unify diverse capabilities and resources across the continent. Its goals include facilitating sector enablement, knowledge exchange, research, networking, and collaborative innovation.
The federation is dedicated to driving best practices and business excellence on a continental scale, fostering transformative social impact, and promoting digital enablement throughout Africa.
Expanding influence in Africa
Supported by a panel of eight African countries, the federation is poised for growth. The initiative anticipates expanding its reach as more countries join the collaborative effort.
By leveraging the collective strengths of its member nations, the federation aims to position Africa as a key player in the global GBS landscape.
Shaping the future of global business services
The establishment of the Africa Federation of GBS Associations represents a pivotal moment for the continent’s business services industry. By uniting under a common banner, the federation is set to drive innovation, enhance competitiveness, and create new opportunities for growth and development across Africa.
As the federation evolves, it promises to play a crucial role in shaping the future of global business services on the continent.
The federation’s launch is timely, given the increasing global demand for outsourcing services and the growing recognition of Africa’s potential in this field. With a young and tech-savvy population, Africa is well-positioned to become a leader in GBS, BPO, and ITO sectors.
The federation’s efforts are expected not only to boost economic growth but also to contribute to job creation and skill development across the continent.
As more countries join this initiative, the federation’s influence and impact are likely to expand, further solidifying Africa’s role in the global business services arena.
