57% of U.S. workers report AI-driven errors, KPMG global survey finds
NEW YORK, UNITED STATES — Nearly six out of ten workers (57%) in the United States have made mistakes at work due to errors generated by artificial intelligence, according to a new KPMG study.
The “Trust, attitudes and use of Artificial Intelligence: A global study 2025” surveyed over 48,000 people across 47 countries between November 2024 and January 2025, including 1,019 people in the U.S. It highlights a growing gap between the rapid adoption of AI tools in the workplace and the ability of organizations to govern their use effectively.
Widespread unauthorized and improper AI use
The survey found that 44% of employees knowingly use AI improperly at work, while another 46% admit uploading sensitive company data and intellectual property to public AI platforms—actions that violate company policies and create potential vulnerabilities.
Furthermore, 58% of workers rely on AI output without thoroughly assessing the information, and 53% present AI-generated content as their own.
“Half of US workers are using AI tools without clear authorization, and many have admitted to using AI inappropriately,” said Samantha Gloede, Trusted Enterprise Leader, KPMG LLP.
“This highlights a significant gap in governance and raises serious concerns about transparency, ethical behavior, and the accuracy of AI-generated content. This should be a wake-up call for employers to provide comprehensive AI training to not only manage risks but also to maintain trust.”
Trust and governance lag behind adoption
While 67% of employees say AI enhances their productivity, and more than half credit AI with boosting creativity and innovation, trust in the technology remains low.
Only 41% of U.S. workers are willing to trust AI, and 43% express low confidence in both commercial and government entities to develop and use AI responsibly. Most workers place greater trust in universities, research institutions, and healthcare providers.
The study also reveals that only 54% of employees believe their organizations have policies for responsible AI use, and just 59% think there are people within their organizations accountable for overseeing AI deployment.
“This survey makes one thing clear: if you don’t give people access to AI, they’ll find their way in anyway—often using it in ways that bypass policies, introduce errors, and blur accountability,” said Steve Chase, Vice Chair of AI & Digital Innovation.
Call for stronger oversight and training
Experts warn that organizations must act quickly to implement AI governance and training. “Employees are asking for greater investments in AI training and the implementation of clear governance policies to bridge the gap between AI’s potential and its responsible use,” said Bryan McGowan, Trusted AI leader at KPMG LLP.
As AI continues to transform the workplace, the findings underscore the urgent need for companies to balance innovation with effective oversight to minimize risks and maintain trust.
