Alorica announces partnership with Sanas
Next-generation customer experience (CX) solutions Alorica Inc. has partnered with artificial intelligence (AI) linguistic translation software developer Sanas to deliver real-time accent and remove dialect-based friction from the overall customer experience.
As Sanas’ strategic CX services partner, Alorica is looking to deploy this technology to effectively navigate the challenges of dialects and accents when providing insanely great customer experiences across its global footprint.
Sanas’ accent translation technology allows for a deeper comprehension of people’s voices, increases foreign language fluency, and addresses communication challenges between global teams and customers.
It enables CX service professionals to choose an accent that best removes friction in real-time while preserving the speaker’s authenticity, an experience that beta users and investors have described as “magical.”
Alorica CEO Greg Haller said this collaboration will prove that CX agents could “provide industry-leading service without barriers.”
The strategic partnership positions Alorica and its clients with first-to-market, exclusive access to the technology and an advisory position with Sanas’ leadership as part of a joint investment in the future of linguistic AI.
