Alorica to create 1,500 jobs in India with major expansion
MOHALI and BANGALORE, INDIA — Alorica, a provider of customer experience (CX) solutions, is ramping up its presence in India by opening a new facility in Bhartiya City and expanding its sites in Mohali and Bangalore.
This initiative, driven by increased customer demand across the healthcare, food delivery, utilities, and retail segments, will add 1,500 new employees in the third quarter and position India as an important location for the company.
Alorica ranked #54 in OA500 2025, an objective index of the world’s 500 top outsourcing companies.
“India has quickly become one of our fastest-growing markets, consistently delivering top-ranked performance and scalability,” said Max Schwendner, Co-Chief Executive Officer (CEO) of Alorica.
Surge in CX demand fuels India growth
Alorica’s operations in India have achieved an impressive year-over-year growth of 70% and have tripled in size since the start of their operations.
The company will cater to the specific demands of emerging segments in healthcare, food delivery, utilities, and retail by expanding its presence through new locations and seats.
The Bhartiya City new location, in addition to the improved Mohali and Bangalore plants, will help the company scale up to large-scale projects and support new clients.
Alorica can rapidly develop its business in India and is one of the high-growth companies in this expanding market. This is complemented by the company’s modern facilities, including collaboration areas, a cafeteria, and game areas, which have created a strong, productive working environment.
The expansion is driven by rising demand across industries, particularly amid the digital revolution in international markets. India is a highly competitive, well-trained nation that will enable Alorica to leverage local expertise and talent to drive economic growth.
Leveraging technology and local partnerships for growth
The other AI applications the company is integrating to change its customer relationships include Accent Harmonization, Alorica ReVoLT, and evoAI.
“By bringing people, processes, and technology together in real time, we’re helping clients reimagine engagement and set a new standard for CX—one that is truly interactive and immersive—all while tapping into India’s highly educated talent pool and proven cost advantages,” said Mike Clifton, Co-CEO of Alorica.
Such high-level technologies can also help Alorica avoid falling behind in a highly competitive environment.
Alorica is also enhancing its local presence by collaborating with the best universities in the country, including Bangalore University, St. Philomena’s College, and M. S. Ramaiah College, alongside technological advancements.
These relations will help the company tap into a pool of graduates interested in employment in the expanding industry. A combination of human expertise with the latest technology is one of the key areas of Alorica’s strategy to grow and lead the market in India.
