• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » Alorica to shut down Minneapolis call center

Alorica to shut down Minneapolis call center

California-based customer service outsourcing firm Alorica Inc. announced that it will shut down its call center in Mendota Heights in Minneapolis, Minnesota, USA. The move will result in the layoffs of all 158 employees, effective March 15.

The company’s decision to exit Mendota Heights comes less than two years since it announced that it would expand the said branch’s workforce from 350 workers to 900 by the end of 2018 as it obtained a new travel company as a client and planned to grow its healthcare accounts. Other Alorica call centers in the US will also be closed, including one in Green Bay, Wisconsin, where 143 workers will be affected, said Alorica.

However, the firm is said to be hiring 9,000 staff in the Philippines. Erica McCarthy, a spokesperson for Alorica, said the company continues to hire, grow, and make changes in all the regions in which it operates. McCarthy noted that the company hired thousands of people in North America in 2019, with almost 50% of the workforce based in the US.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image