Amazon AWS CEO defends five-day office policy

WASHINGTON, UNITED STATES — Amazon Web Services (AWS) CEO Matt Garman has defended the company’s decision to implement a five-day-a-week office policy starting January 2025.
Speaking at an all-hands meeting, Garman addressed employee concerns and made it clear that those unwilling to return to full-time office work have the option to leave the company.
“If there are people who just don’t work well in that environment and don’t want to, that’s okay, there are other companies around,” Garman said, stressing that the decision wasn’t intended to be negative but to promote collaboration and innovation.
Collaboration and innovation at the core
Garman emphasized that the new policy aims to foster a more collaborative environment and drive innovation. “When we want to really, really innovate on interesting products, I have not seen an ability for us to do that when we’re not in-person,” he noted.
The CEO explained that the previous three-day office policy wasn’t achieving the desired results, as employees often found themselves in the office on different days, hindering effective teamwork.
Despite the criticism from employees, Garman remains enthusiastic about the change, stating, “I’m actually quite excited about this,” while acknowledging that not everyone shares his view.
Employee backlash and alternatives
The announcement has faced criticism from Amazon employees, who argue that commuting is time-consuming and that the benefits of in-office work lack substantial data to support them. Some workers who failed to comply with the existing three-day policy have reportedly been told they were “voluntarily resigning” and had their access to company systems revoked.
Amazon’s stricter stance contrasts with other major tech companies like Google, Meta, and Microsoft, which offer more flexible work arrangements. CEO Andy Jassy emphasized last month that the move to five days in-office is necessary to improve the company’s ability to collaborate and innovate.
Amazon’s RTO mandate seen as layoff strategy
Amazon’s recent push for an RTO policy is a strategic move to reduce headcount without resorting to formal layoffs, according to future of work expert Nicholas Bloom.
While this tactic may succeed in controlling expenses, Bloom warns that it could “damage areas like AI where it is hard to recruit top employees”.
“Amazon presumably took the view they would rather control costs by cutting head count and take the hit of technology and innovation,” Bloom stated.