Mixed appraisals reflect India’s BPO/ITES shift to non-metro cities
NEW DELHI, INDIA — The Business Process Outsourcing and Information Technology Enabled Services (BPO/ITES) sector in India saw diverse appraisal outcomes this year, as revealed in the latest foundit Appraisal Trends Report.
The report details that 49% of workers in the sector received a modest 0-5% appraisal, while 26% were given a 5-10% raise. Significantly, the business shift towards India’s non-metro cities has played a key role in influencing these outcomes.
Breaking down the appraisal trends by experience, the report shows that 62% of entry-level professionals saw no increase, while 13% of mid-tier employees received raises above 20%.
Beyond individual appraisal rates, the report emphasizes a broader shift in the industry. There is a clear move away from urban centers as companies seek to reduce costs and access a larger, untapped talent pool in non-metro cities.
These diverse appraisal results in the BPO/ITES sector reflect the current market uncertainty and indicate a transformative trend. Non-metro cities are poised to become essential hubs for talent acquisition and growth in India.
Overall, the report’s findings offer a glimpse into the complex dynamics of India’s job market, revealing both challenges and potential opportunities.
