Wing Assistant, PATLive rise in Armasourcing’s Q4 AI visibility index
- Wing Assistant leads virtual assistant firms at 66.0% of runs, up from fifth in Q3.
- PATLive rose from 23.2% to 60.7% of answering-service runs.
- Assistants named more firms per answer, which lifted most raw rates.
- Armasourcing was named in none of 156 virtual assistant runs.
MANILA, PHILIPPINES — Wing Assistant now leads virtual assistant firms in Armasourcing’s quarterly measure of which outsourcing companies AI assistants recommend, named in 66.0% of controlled runs after placing fifth in the third quarter. PATLive climbed from 23.2% to 60.7% of answering-service runs.
The leaders elsewhere held. Smith.ai stayed first among answering services at 87.5%, against 85.1% in Q3, and Helpware stayed first in small business outsourcing at 39.1%, against 39.7%.
Longer answers lifted most scores
Most firms’ raw rates rose in The AI Visibility Index, Q4 2026, but not because the field improved. The assistants named more firms in each answer, which gave nearly every company more chances to be mentioned.
Claude went from naming about four firms per run to about six, or 3.86 to 6.03. Perplexity moved the other way, from 5.19 to 3.93.
Eli Gutilban, founder of Armasourcing, added a share-of-mentions column to this edition to separate real gains from longer lists. It shows each firm’s slice of all mentions in its category.
A firm whose rate rose while its share fell was carried by the longer lists, the index says.
Who gained ground against the field
On that measure, PATLive made the largest real gain in the index, adding 6.6 points of category share. Wing Assistant gained 2.4 points, which the index calls a real gain rather than a longer list.
Smith.ai and Helpware kept first place, but both now hold a smaller share of mentions, down 1.2 and 2.3 points.
In small business outsourcing, SupportNinja gained 3.7 points of share. Hugo, third in Q3, lost 4.4 points, the largest drop in the index.
Armasourcing scores itself at zero
Armasourcing was named in none of 156 virtual assistant runs, or 0.0%, down from one run, or 0.6%, in Q3. No assistant named the company this quarter.
Armasourcing’s Q3 edition, which we reported in August, said this quarter would show the firm’s own climb or failure to climb. It published the result unedited.
Same questions, same models
The Q4 edition draws on 480 controlled runs across ChatGPT, Claude, Gemini and Perplexity, collected Nov. 2, 2026. It also uses 1,579 real user answers from DataForSEO, a commercial search-data provider, covering August 2025 to October 2026.
The panel used the same four assistants, model versions and 40 buyer questions as Q3, each asked three times. That makes the quarter-on-quarter comparison like for like.
A company scores only when it is named in the body of an answer, after citation links are stripped out, and it counts once per answer. Teleperformance, Concentrix, TaskUs and other enterprise providers were excluded by rule, so the index is not a ranking of the whole industry.
These are Armasourcing’s measurements of what the assistants said, not Outsource Accelerator’s.
What the assistants read
Across the 1,579 real user answers, outsourceaccelerator.com was the most cited independent industry publication, with 177 citations across 159 answers, ahead of Clutch at 131, according to Armasourcing. Outsource Accelerator, which publishes this article, appears in the index it is reporting on.
What it means for buyers
The assistants still disagree. Moneypenny was named in 54.8% of Claude runs and 7.1% of Gemini runs, so a shortlist from one assistant is a partial view.
Buyers comparing a virtual assistant or virtual receptionist provider can check OA’s list of the top 20 VA companies in the Philippines.
Armasourcing is currently subscribed to the Outsource Accelerator (OA) Marketing Hub.
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Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
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