ASAPP unveils CoachingAI to transform contact centers
NEW YORK, UNITED STATES — ASAPP, the Generative AI company for contact centers, launched CoachingAI, a product designed to transform quality assurance in contact centers by automating the evaluation of all interactions.
The tool aims to free up supervisors’ time for coaching rather than reviewing, potentially doubling the speed of new agent proficiency.
CoachingAI joins ASAPP’s suite of AI tools already utilized by companies like American Airlines, Dish, and JetBlue, in various sectors, including financial services and retail. These products have been instrumental in enhancing customer experience and driving revenue.
The United States contact center industry grapples with a 200% attrition rate and substantial performance differences among agents. The existing technology struggles to mitigate these challenges, leading to costly hiring processes. CoachingAI is expected to reduce these expenses and elevate agents’ performance.
ASAPP, a privately held company based in the United States, raised $120 million in 2022, bringing the company’s valuation to $1.6 billion.
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