Astound, Intermedia unveil AI-driven cloud contact center
NEW JERSEY & CALIFORNIA, UNITED STATES — Intermedia Cloud Communications, a provider of intelligent cloud communication solutions, and Astound Broadband, the sixth-largest cable provider in the United States, have announced the launch of their cloud contact center.
The cloud-based, omnichannel customer service solution is designed to deliver seamless, informed, and efficient care to businesses of all sizes, from small and medium-sized businesses to large enterprises.
The cloud contact center integrates multiple modes of communication, such as mobile, email, webchat, and social media. With the aid of artificial intelligence (AI), workflow automation, virtual agents, intelligent call routing, integrations, and reporting tools, businesses can improve their customer experience without requiring additional resources.
“Intermedia has a strong track record of helping businesses connect better, which aligns with our own emphasis on ensuring that businesses of all sizes have the ability to work as efficiently as possible,” said Patrick Knorr, Chief Commercial Officer for Astound Business Solutions.
“In today’s economy, now is the best time to invest in solutions that create great customer experiences. Happy customers are more likely to buy again and cost less than finding new customers,” Jonathan McCormick, COO for Intermedia added.
Astound Business Solutions, a part of Astound Broadband, is a national telecommunications provider that delivers advanced solutions to over 75,000 business customers across the U.S.
Intermedia serves over 135,000 businesses globally with a portfolio of intelligent communication solutions. With over 7,300 channel partners, the company provides enterprises with a single, reliable platform for various communication services.
Related news
- Accenture acquires AI firm Flutura · 29 Jun
- IBM to acquire software firm Apptio · 29 Jun
- Atento reaches agreement with certain key stakeholders · 28 Jun
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
