Atento migrates Colombia data center to Cirion
BOGOTÁ, COLOMBIA — Atento, a global provider of customer relationship management and business transformation outsourcing (CRM/BTO) services, has announced a strategic partnership with Cirion Technologies to migrate its data center infrastructure in Colombia to Cirion’s local data center.
This move marks a significant step in Atento’s ongoing efforts to enhance its operational efficiency and strengthen its position in the BTO industry.
Enhancing Atento’s technological infrastructure for improved customer experience
The data center migration represents a substantial investment in technology for Atento, aimed at transforming its operating model to improve scalability, flexibility, and customer experience.
“The migration of our data center in Colombia is a strategic investment for Atento’s future,” said Deiby Fandiño, Global IT Operation and Infrastructure Director at Atento.
“This move not only optimizes our technology infrastructure but also fortifies our ability to meet dynamic market demands and continue to deliver exceptional service to our customers, ensuring an even more superior customer experience.”
Atento, the largest provider of CRM/BTO services in Latin America, has been operating since 1999. It ranked #33 in the OA500 20024, an objective index of the world’s top 500 outsourcing companies.
The company has expanded its business model across 17 countries, employing over 110,000 people. It serves more than 400 clients, primarily multinational corporations, in sectors such as telecommunications, banking and financial services, healthcare, retail, and government.
Advancing sustainability and operational excellence
In addition to operational benefits, the data center migration aligns with Atento’s commitment to sustainability.
The new Cirion-operated data center is designed to be highly energy-efficient and compliant with the highest environmental, social, and governance (ESG) certifications and standards.
This move not only reduces environmental impact but also contributes to Atento’s corporate social responsibility initiatives.
Maria Claudia Rey, President of Cirion Technologies Colombia, expressed enthusiasm about the collaboration, saying, “Our advanced infrastructure will provide the technological foundation necessary for Atento to continue innovating towards leadership in the BTO industry.”
Cirion Technologies, a provider of digital infrastructure and technology solutions, serves over 5,500 Latin American and multinational clients. The company offers a comprehensive suite of services, including fiber networking, connectivity, colocation, cloud infrastructure, and communication solutions.
This partnership between Atento and Cirion Technologies represents a significant step forward in the digital transformation of customer experience services in Latin America.
As both companies continue to innovate and expand their offerings, the collaboration is poised to set new standards in the CRM/BTO industry and benefit clients across various sectors and geographical locations.
