Atento appoints Nick Delis as Global Chief Commercial Officer
MADRID, SPAIN — Atento, a global provider of customer relationship management (CRM) and business transformation outsourcing (BTO) services, has announced the appointment of Nick Delis as its new Global Chief Commercial Officer (CCO), effective immediately.
The appointment underscores Atento’s strategic focus on accelerating growth in the United States BTO services market.
Decades of global tech leadership
Delis brings over 20 years of executive experience across technology, finance, telecommunications, and business solutions.
“Nick brings deep experience in the CX and technology industries with a special focus on the U.S. market, where he has successfully led commercial and expansion strategies for some of the most recognized technology companies,” said Dimitrius Oliveira, CEO of Atento.
“His addition will be key to accelerating our presence and growth in the strategic markets for Atento.”
Previously, he held senior roles at Konica Business Technologies, Daycom Systems, and Nextiera. Most recently, Delis served as Senior Vice President of International and Strategic Sales at Five9, where he led global expansion efforts across the U.S., Canada, Europe, Latin America, the Middle East, and Africa.
Focus on AI, digital transformation, and human touch
Delis will guide Atento’s commercial strategy, aiming to advance the company’s Augmented AI solutions and real-time technologies. These innovations are designed to deliver intelligent, scalable, and customer-centric services.
Delis emphasized the importance of combining technology with empathy: “The timing is right, with all the amazing advancements in artificial intelligence, automation, and the need for humanized empathetic great customer and employee experience. It is my honor to join Atento at this exciting time of transformation.
Atento’s global reach and comprehensive services
Founded in 1999, Atento is the largest provider of CRM/BPO services in Latin America and ranks among the top five globally by revenue, which ranges between $1 billion and $5 billion. It ranked #26 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
The company employs more than 150,000 people across 13 countries, including Argentina, Brazil, Chile, Colombia, El Salvador, Spain, the United States, Guatemala, Mexico, Panama, Peru, Puerto Rico, and Uruguay.
Atento’s service portfolio includes customer service, technical support, telesales, collections management, back-office solutions, and digital transformation consulting. The company serves over 400 clients, primarily leading multinational corporations in sectors such as telecommunications, banking, healthcare, retail, and public administration.
