Attrition in IT providers is the ‘biggest pain point’ for clients — Everest survey
Clients are worried about the rising attrition rate in their technology service providers, said research firm Everest Group.
In an interview with 496 global enterprise executives, Everest reported that many respondents shared that their providers are finding it hard to replace talent quickly and effectively, which negatively impacts project timeline, cost, and quality.
Everest’s report also disclosed that the majority of enterprises are looking for tech providers that can ensure four things: talent availability; low attrition; strong learning and development programs; and robust internal and external communication.
Everest Group Practice Director Pranati Dave said, “talent management was cited as a pain point by a majority of the executives we interviewed and therefore is an important area of improvement that service providers must address.”
On the other hand, Everest reported that enterprises’ overall satisfaction with their technology service providers improved for the second year in a row as it increased by five per cent in 2021.
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