Australian firms adopt digital workplace services
SYDNEY, AUSTRALIA — Australian enterprises are rapidly adopting digital workplace services to meet new demands and enhance productivity, according to a report from global research firm Information Services Group (ISG).
The study, titled 2023 ISG Provider Lens Future of Work, highlights the shift of companies towards hybrid models after COVID-19. Workplaces now want tools to simplify collaboration across distributed teams, aiming to optimize the employee experience.
“The workplace of the future is hyper-personalized for creativity and purpose in work,” said Jason McAuliffe, workplace experience lead for ISG Asia Pacific.
“Australian companies are willing to embrace digital technologies, especially AI [artificial intelligence], to create work environments that allow both employees and organizations to perform at their best.”
Factors like AI, connectivity, and cloud are transforming workplace solutions, the report says. The pandemic accelerated digitalization as employees moved to suburbs, needing better collaboration tools.
Enterprises are also prioritizing retraining to address skills gaps in areas like creativity, critical thinking, and technology.
“Australian enterprises recognize that generative AI is likely to shape the future of work in important ways,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research.
“Service providers can help them tap into new capabilities for maximum return on investment.”
