98% of firms see automation issues breach SLAs — survey
CALIFORNIA, UNITED STATES — A new survey from semiconductor giant Broadcom reveals that a staggering 98% of companies experience automation issues that lead to breaches in service level agreements (SLAs).
The study, covering 501 executives worldwide, revealed that these SLA violations occur monthly for over 60% of respondents and result in increased costs, lost revenue, and lower customer satisfaction.
Eighty percent of companies use at least three automation platforms, while 74% employ as many observability tools, creating “alert storms” that delay identifying and resolving problems.
Visibility is lacking, too — 74% lack end-to-end visibility into automated business processes.
Other findings include:
- 69% of companies lack the data to optimize workloads properly
- 55% provide visibility of SLAs and key metrics in a format designed for business stakeholders
- 61% have no way to simulate automation workloads before implementation and validate SLAs and key metrics can be met
“Simplification is the key to successful workload automation, as too many tools create an overly complicated environment while not addressing the observability needed to be proactive and not reactive,” said Aline Gerew, Head of Automation, Agile Operations Division, Broadcom.
“End-to-end visibility and predictive tools will enable businesses to reduce the impact of issues, resulting in improved business outcomes.”
