NORTH CAROLINA, UNITED STATES — Avaya, a provider of cloud-based communications and customer experience solutions, announced that Motul has deployed Avaya’s solutions to deliver seamless experiences for customers and employees.
Motul, the world-class lubricants company founded in 1853, is utilizing Avaya Experience Platform, a cloud contact center solution, along with Avaya Cloud Office by RingCentral, Avaya’s cloud phone system. The integrated solutions enable Motul’s 400+ global employees to easily collaborate across borders.
The implementation has helped Motul evolve its customer service processes by creating and tracking new KPIs. The solutions also provide agents with quick access to experts to resolve complex queries.
Avaya offers a range of Software as a service (SaaS) solutions for contact centers, communications, and customer experience management. The company enables businesses to provide personalized omnichannel experiences using artificial intelligence (AI) and automation.
According to Avaya, more than 90% of the Fortune 100 companies and 144 million individuals globally depend on their solutions. Avaya’s