UK’s Beko taps Teleperformance for call center services

BRISTOL, ENGLAND — Domestic appliance company Beko has signed a partnership with digital business services provider Teleperformance.
As part of the collaboration, Teleperformance will provide Beko with customer support through telephony, chat, email, and social media channels. Teleperformance will train its workforce to align with Beko’s brand and image.
“This collaboration marks a significant step forward in our continued commitment to providing the best possible experience for our customers,” said Sharif-Paul Anton, Head of Customer Care, UK & Ireland of Beko.
“We look forward to supporting Beko’s growth journey while ensuring we deliver the very best in customer experience,” said Gary Slade, Chief Executive Officer of Teleperformance UK, Ireland, Kenya, Nigeria, and South Africa.
Beko employs over 30,000 workers across 30 countries. It claims to supply appliances to 25% of homes in the United Kingdom.
Meanwhile, Teleperformance 2023 revenues grew to $9.08 billion, or a 5.1% increase like-for-like, on the back of its successful integration of Majorel. This positive news comes amid the firm’s recent 19% stock plunge over fears that AI could disrupt its core business.
Teleperformance recently ranked #2 in the 2024 OA500, an objective index of the world’s top 500 outsourcing companies. This is the second year the company clinched the index’s top 2 spot.