Belize BPO sector faces U.S. bill threat, but industry stays confident

MANILA, PHILIPPINES — Industry leaders of Belize’s business process outsourcing (BPO) sector, a key driver of employment with over 18,000 jobs, remain optimistic despite a proposed U.S. bill, “Keep Call Centers in America Act of 2025,” that seeks to curb offshore call centers, according to Greater Belize Media. 

Belize’s BPO sector grows despite U.S. call center bill

While AI and automation threaten some call center jobs globally, Belize’s workforce maintains a crucial advantage with its native English fluency. 

Victoria Tun, Director of Telent of Protel, notes that U.S. companies choose Belize specifically to avoid the accent-neutralization costs required in other outsourcing destinations. “They come to us because of our English language. We have that as our strength,” Tun emphasizes, highlighting a key differentiator that protects Belizean jobs.

The government is also future-proofing the industry via the IDB-supported training of high-value digital capabilities such as cybersecurity and data analysis.

Belize Trade and Investment Development Service (BELTRAIDE) Executive Director Ishmael Quiroz states Belize’s BPO sector remains resilient despite the proposed U.S. bill, saying, “There are ways in which we are protected. For example, the fact that most of our BPOs are private entities and not necessarily dependent or accessing federal funding and other aspects in terms of the diversification of their clientele.”

Peak Outsourcing plans 300 new hires amid policy risks

Belize’s Peak Outsourcing is pushing forward with plans to hire 300 new employees by 2025, even as a proposed United States bill threatens to disrupt the outsourcing industry. Peak Outsourcing is also currently subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps business process outsourcing (BPO) firms with marketing, sales, and business intelligence. 

Naim Polanco, Peak Outsourcing’s Talent Acquisition Specialist, maintains that Belize’s private business process outsourcing (BPO) sector is insulated from the bill’s potential effects. 

“I don’t foresee Belize being affected much because most of our companies are private, owned, and based somewhere else rather than in the U.S.,” said Polanco. 

These recruitment efforts indicate that Belize will continue to be a key venue for customer service, regardless of whether U.S. policies change.

Despite external pressures, Belize’s BPO industry remains confident in its stability, supported by private-sector independence and strategic government investments. As global outsourcing evolves, stakeholders believe adaptability and skill development will keep the sector thriving.