BPO firm to continue WFH until September this year

BPO firm to continue WFH until September this year

Business process outsourcing (BPO) company Synchrony Global Services Philippines said its employees continue working from home (WFH), and would do so until at least September 7, 2020. The firm employs 3,000 workers in its Manila and Cebu offices.

Chief executive officer Michael Zolin said the work from home arrangement until at least September this year has to be done to ensure safety of its workforce. In order to be business as usual, 1,000 work-at-home kits were deployed in Manila, while 500 were deployed in Cebu. These included computers, headsets, monitors, cables, and prepaid Internet router.

“We have enforced a strict lockdown of our sites. Employees are not allowed to enter the premises unless given approved lockdown access. Employees are asked to report local travels to the HR team. We also have set up a COVID hotline so employees can report symptoms for monitoring and assistance,” Zolin added.

As for returning back to their offices, Zolin said the company is still working out the specifics.

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