News » BPO firms seek state support in adjusting to new normal

BPO firms seek state support in adjusting to new normal

Some BPO companies are seeking a gradual easing into the new normal in the Philippines caused by the Covid-19 pandemic. Rey Untal, president of the IT-Business Process Management Association of the Philippines, said they are hoping that the Philippine government will be “more aggressive” in selling the country to investors.

Untal said lawmakers should craft measures to help BPOs get “back on the map” and take the opportunity to maybe even increase demand. The resilience that the country has shown and the way it has managed the pandemic will help to promote it as a premium location for outsourcing work. Since the lockdown, BPOs have been operating at 66.5% capacity.

Untal said the work-from-home arrangement will continue for the time being.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.