BPO industry eyes more jobs, increase in revenue by 2022
Despite COVID-19, the Philippine information technology-business process outsourcing (IT-BPO) industry is projecting its potential for growth with some 160,000 jobs and an increase in revenue at $29 billion.
“We have the opportunity to have a much better 2021 and 2022 creating jobs and bringing dollar exports into the economy,” said Benedict Hernandez, IT and Business Process Association of the Philippines (IBPAP) chairman.
He added that a year into a combined office and work-from-home setup, the sector proved that the hybrid working setup does not diminish productivity and even security.
“Amidst other crises that the world has seen, we have constantly been seeing growth after growth at different levels, but growth nonetheless. [The year] 2020 was a big surprise to us as the rest of the economy has to deal with a lot of contraction of the economy,” Hernandez said.
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