• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » BPO sector needs funds to upskill employees

BPO sector needs funds to upskill employees

The country’s Business Process Outsourcing (BPO) industry will need additional funding to continue upskilling thousands of employees, said Information Technology and Business Process Association of the Philippines (IBPAP) chair Benedict C. Hernandez.

In an online video interview, Hernandez commented that the added funds to the agency’s upskilling programs will help “position us better to accelerate growth and maintain our top global position.”

The IBPAP chair also disclosed that they are working with the Department of Information and Communications Technology (DICT) to train outsourcing workers.

Meanwhile, the industry group had recently cut its 2022 revenue and employment target due to the impact of the COVID-19 pandemic in the sector. 

IBPAP’s latest Compound Annual Growth Rate (CAGR) for employment is now at 2.7 to 5%, which would generate about 1.37 to 1.43 million full-time employees. Hernandez noted that the industry is expected to have a “decent return to growth” at the end of 2021. 

BPO revenues in the country increased by 1.4% after the pandemic disrupted operations last year.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image