BPO sector to grow up to 7% in 2021

BPO sector to grow up to 7% in 2021

The information technology-business process management (IT-BPM) industry is seen to grow 5 to 7 per cent in 2021, according to Teleperformance Philippines COO Mike Lytle.

At the launch of Teleperformance’s 22nd facility in Bacoor City, Cavite on Tuesday, Lytle said the company expects to outperform the growth of the industry “adding multiple thousand employees” and capacity each year.”

Lytle said Teleperformance will open at least one new location every 12 to 18 months nationwide with key priority for provincial locations.

The company will open 2,000 additional full-time jobs at its newest site. It now has around 47,500 employees in over 30,000 workstations in 21 sites located in Metro Manila, Antipolo, Baguio, Cebu, Bacoor, Bacolod, Davao, and Cagayan De Oro.

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