Bright Pattern achieves ISO 27001 certification
CALIFORNIA, UNITED STATES — Omnichannel software provider Bright Pattern recently attained ISO 27001 certification, successfully passing rigorous information security audits and tests.
ISO 27001 represents the international benchmark for effective data and information security risk management. Its certification requires companies to implement comprehensive information security controls and undergo rigorous third-party auditing.
The in-depth certification process required assessing Bright Pattern’s data centers, management systems, employee policies, and platform safeguards.
By being ISO 27001 certified, Bright Pattern has validated that its security controls and practices meet high global standards for protecting customer and partner information, cementing its position as a secure omnichannel business communications provider for call centers worldwide.
As a provider to major corporations, the certification also helps assure Bright Pattern’s diverse international client base and satisfies many businesses’ vendor certification prerequisites.
Bright Pattern offers a cloud contact center platform purpose-built to drive simpler, faster, and brighter customer experiences. Their software empowers companies to seamlessly interact with customers across voice, chat, SMS, and messaging channels.
In addition to being ISO 27001 compliant, the firm has attained compliance with PCI, SOC 2, TCPA, GDPR, and HIPAA requirements governing data infrastructure, storage, transmission, and handling policies.
