Bright Pattern launches omnichannel software Remote Assist
Cloud-based omnichannel software provider Bright Pattern recently released its native technology called Remote Assist, a new application that aims to help users take control of another user’s desktop.
Remote Assist allows easier training, faster problem resolution, and increased customer issue resolution speed.
By doing this, agents and supervisors can work more quickly to resolve issues and improve performance within the contact center or help desk.
Bright Pattern’s Remote Assist technology is the latest development in the firm’s continued commitment to improving contact center and help desk performance as well as increasing the capabilities of the remote workforce.
Furthermore, if a remote agent has an issue, supervisors can take control of their device to resolve the issue and train the agent.
Remote Assist will also allow agents to deliver faster, more personalized customer service by allowing agents to quickly guide customers and resolve their issues.
Bright Pattern CEO Michael McCloskey said, “With the rise of the remote global workforce and an emphasis on speed and personalization in customer service delivery, bringing the workforce together and improving workforce productivity is more important than ever,”
“Our Remote Assist technology allows users to take control of another user’s desktop, improving customer service and support delivery, and making the experience effortless for both the agents and end-users,” he added.
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