Broadvoice wins Excellence in Customer Experience Award
LOS ANGELES, UNITED STATES — Cloud-based telecommunications services Broadvoice recently won the 2023 Contact Center Technology Award for Excellence in Customer Experience from CUSTOMER Magazine.
The award recognizes the company’s Broadvoice CCaaS solution for significantly enhancing the customer experience and technology in the contact center industry.
The cloud-native contact center solution was launched in the U.S. market in January 2023, consolidating over a decade of international contact center expertise into Broadvoice’s proprietary cloud communications tech stack.
Broadvoice CCaaS, powered by the Broadvoice Success Program, simplifies contact center operations and makes it affordable and easy to manage for businesses of all sizes.
“We’re thrilled that CUSTOMER magazine has recognized Broadvoice as an innovator in the contact center industry in the customer experience category,” said Broadvoice Chief Product Officer George Mitsopoulos.
“Our product vision at Broadvoice is to deliver smart cloud communications technology that is easy to use, manage and scale for thriving small and mid-market enterprises with great customer support every step of the way,” he added.
The Contact Center Technology Award, presented by CUSTOMER magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence.
This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
