Call center AI market to hit $9.95B by 2030

OREGON, UNITED STATES — The global call center AI market is projected to reach US$9.95 billion by 2030, growing at a compound annual growth rate (CAGR) of 22.13% from 2021 to 2030. 

According to a report by Allied Market Research, the market’s growth is driven by the rising need to improve customer experiences and enhance customer satisfaction. AI tools like chatbots, predictive analytics, and sentiment analysis allow call centers to understand customer needs better, route calls more efficiently, and resolve issues faster. 

Additionally, the exponential growth of data from Internet of Things (IoT) devices, social media platforms, and other channels has made AI a critical tool for call centers to gain insights from big data.

North America currently leads the global market, but the Asia-Pacific region is expected to witness the fastest growth in the coming years. Developing countries like India, China, and Indonesia are aggressively adopting AI-based call center solutions. 

Cloud-based deployments are also gaining popularity over on-premise models due to their flexibility and cost-efficiency.

However, the call center AI market faces challenges like high upfront costs, job displacement fears, and data privacy concerns that could hinder adoption. 

Still, the report noted that with continuous technology advancements and strategic partnerships amongst tech firms, call center AI is expected to be the future of enhanced customer engagement and business growth.