Call center AI to grow by 22% from 2022-2029

TELANGANA, INDIA — The call center AI market is forecasted to expand at a compound annual growth rate (CAGR) of 22.10% from 2022 through 2029. 

According to a report by market research firm DataM Intelligence, the ability of call center AI to enhance the quality of consumer engagement would drive the market’s growth in the next few years.

Organizations are increasingly leveraging artificial intelligence (AI) in their customer service function, shifting their focus from providing customer support services via email or messages to AI-powered chatbots that help improve customer experience and engagement. 

Similarly, AI can provide call center agents with rich historical data and insights about a customer, allowing them to provide constructive cross-selling and up-selling prospects.

Nonetheless, DataM Intelligence added that privacy concerns and stringent regulations could be major market restraints.

The report also revealed that businesses must keep up with the changing data-related regulations set by governments in the country they are operating in.