CallMiner honors customers, partners for conversation intelligence use
MASSACHUSETTS, UNITED STATES — Conversation intelligence provider CallMiner recently recognized its customers and partners for driving improvements in contact centers, customer experience, and business results at its 2023 LISTEN Awards.
The 2023 LISTEN Awards honored 12 organizations and individuals across 10 categories for their innovative use of CallMiner’s conversation intelligence platform powered by artificial intelligence and machine learning.
“I am continually impressed by the innovation and commitment of every CallMiner customer in making conversation intelligence a business-critical initiative,” said CallMiner CEO Jeff Gallino.
“They are setting a high bar for contact center and customer experience excellence, and I look forward to everything they are still working to accomplish.”
The winners across 10 categories include:
- Customer-Focused Partner of the Year – NTT Data’s BPO division
- Business Impact Partner of the Year – Radius Global Solutions
- BPO Partner of the Year – Radial
- Customer of the Year – UCHealth
- Innovator of the Year – eBay
- Coaches of the Year – DIRECTV
- Impact Customer of the Year – DIRECTV
- Rookie of the Year – Fabiola Zana, Quality Assurance Supervisor at Southeast Toyota Finance
- Teamwork Award – ALSAC
- Individual Contributors of the Year
- Bryan Baldasaro, Senior Training & Quality Analyst at UCHealth
- Alice Edmonson, Sr. Quality Manager at Kaplan
- Natasha Pierre-Louis, AI Analyst at Progyny
“Customer success is a core CallMiner value, and our team works relentlessly to ensure customers and partners experience benefits from the CallMiner platform that are most meaningful to their organizations,” said CallMiner Chief Customer Officer Jonathan Ranger.
The awards highlight organizations using CallMiner’s conversation intelligence to uncover insights from customer interactions and drive improvements across contact centers, customer experience, and enterprise-wide business results.
