CAPE TOWN, SOUTH AFRICA — The city of Cape Town continues investing in the rapidly expanding Business Process Outsourcing (BPO) sector by recently opening a “BPO Sunday School” in Athlone, one of the city’s suburbs.
Administered by placement agency CapeBPO, the BPO Sunday School aims to provide the city’s unemployed youth with industry training and exposure.
The three-week curriculum covers skills like work readiness and communication. In the fourth week, students can interview for BPO jobs.
“Thanks to the city’s commitment to skills development and investment promotion of high-growth industries such as BPO, Cape Town has become an internationally sought-after location for businesses and investors in the sector,” said Mayoral Member for Economic Growth James Vos.
The industry aims to create 500,000 jobs nationally by 2030. With more than 70,000 BPO workers already, Cape Town considers the sector a priority for job creation.
Between July to September 2023, 2,993 new international call center jobs opened in Cape Town. Another 3,475 new roles are expected to open from October to December.
“This sector now employs around 80 000 people, with 60 000 of them servicing international clients,” Vos added.
New call centers also continue opening across the metro, spurring economic gains. At the same time, skills programs and infrastructure for BPO drive ongoing expansion in the city.