Caribbean Airlines to expand call center operations in Jamaica

KINGSTON, JAMAICA — Caribbean Airlines is expanding its call center operations in Jamaica by hiring additional reservation agents. The airline opened up numerous positions last month at its office in Kingston, citing plans to grow its flight network and courier service.
“We are on the lookout for individuals to join our call center team as reservation agents. Caribbean Airlines is seeking to fill several vacancies at our call center and also to create a database of potential hires,” the company said in a statement.
The call center team is part of Caribbean Airlines’ Reservations Department and has remained in Jamaica since transitioning from Air Jamaica in 2010. It is located at the airline’s Kingston office and is managed directly by Caribbean Airlines.
Caribbean Airlines currently serves over 20 destinations in the Caribbean, North America, and South America from Port-of-Spain, Kingston, and Georgetown hubs. The government of Trinidad and Tobago primarily owns the airline. It is also the flag carrier of Jamaica and Guyana.
Earlier this year, Caribbean Airlines announced plans to lease additional aircraft to restore capacity to pre-pandemic levels. The airline also recently introduced new routes connecting several Eastern Caribbean islands.
Global Services Association of Jamaica (GSAJ) President Anand Biradar said he was unsure of the company’s activities since they were not a part of the association.
However, Biradar noted that other business process outsourcing (BPO) firms in Jamaica are hiring airline customer service agents.
The airline industry was hit hard by the COVID-19 pandemic, but Caribbean Airlines stated last month it is on track to be profitable again in 2023 for the first time in four years. The expanded call center aims to support the airline’s growth plans.