Chris Condon named president of Atento’s U.S. Nearshore region
MADRID, SPAIN — Atento Luxco 1, one of the world’s largest customer relationship management and business transformation outsourcing (CRM/BTO) companies, announced the appointment of Chris Condon as President & General Manager of the United States and Nearshore (USNS) region, effective immediately.
The move is designed to propel growth in one of Atento’s most promising markets while strengthening global operations.
“Chris brings an outstanding track record in the customer experience (CX) and technology industry, backed by a solid history of leadership in implementing highly successful growth strategies,” said Dimitrius Oliveira, CEO of Atento.
“His incorporation represents a key strategic step to accelerate growth in one of the regions with the greatest potential for our business.”
Condon brings over 25 years of experience in customer experience solutions and technology. He has a record of leadership in sales, consulting, and operations, having spent 23 years with TTEC in various roles, including Chief Revenue Officer at TTEC Digital.
Most recently, he served as EVP & Chief Business Officer at Movate, overseeing digital technology and customer experience strategy.
Strategic organizational transformation
Condon’s appointment is part of broader changes at Atento aimed at speeding up growth and optimizing operational efficiencies globally.
In his new position, Condon will lead USNS operations, identify new growth opportunities, and implement strategies to enhance customer relationships. His focus will be on profitable expansion and operational improvements in markets critical to Atento’s future.
“With his experience, we will strengthen our capacity to generate exceptional operational results at a global level. We are confident that his leadership will make a significant difference in the expansion of our market presence,” said Oliveira.
Services and global reach of Atento
Atento is the largest CRM/BTO provider in Latin America and among the largest globally, supporting over 400 clients, primarily multinational companies in the telecommunications, finance, healthcare, retail, and government sectors. It offers a broad suite of multi-channel CRM and BTO services, including customer service, technical support, sales, collections, and back-office solutions.
Operating in 17 countries since 1999, Atento’s workforce exceeds 90,000 professionals. Industry analysts such as Everest, Gartner, and Frost & Sullivan recognize Atento for its excellence.
Forbes named Atento one of Spain’s best places to work in 2023, and Great Place to Work has consistently listed the firm among the top 25 employers worldwide. The company ranked #26 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
