CloudInteract, Red Kite unite Amazon Connect, Pega for AI voice
NEVADA, UNITED STATES and LONDON, UNITED KINGDOM — CloudInteract, an Amazon Connect and agentic AI specialist, and Red Kite, a Pega delivery partner, have formed a joint partnership to deliver autonomous AI voice agents on the Amazon Connect and Pega stack.
According to a press release, the partnership targets initial use cases across healthcare, financial services, insurance, government, and BPO. No financial terms were disclosed.
CloudInteract supplies the Amazon Connect and Amazon Bedrock voice AI layer; Red Kite brings Pega Customer Service, Customer Decision Hub, and Case Management — combining two platform specialisms under one accountable delivery team.
Connecting AI voice to real-time decisions and workflows
The partnership closes the gap where enterprise AI voice stalls — connecting AI calls to live decisions, workflows, and systems to complete customer service outcomes.
The model has live results: Neovance’s NovoCares program handles patient calls in three languages — 14 percent AI containment, more than 10,000 calls processed, and zero Severity 1 incidents at launch.
A live production reference — 14 percent AI containment, 10,000 calls, zero Severity 1 incidents — gives this partnership credibility most agentic voice announcements currently lack.
“By using Pega, enterprises can reduce projects that typically take from up to eighteen months to around ten weeks. That is the partnership,” said Simon Leyland, CEO and Co-Founder, CloudInteract.
Pega decisioning governs AI outcomes across voice calls
The deployment compression — from 18 months to 10 weeks — stems from Pega‘s native ability to execute AI decisions within governed, compliant workflows without custom enterprise integration.
The combined solution debuts at PegaWorld in Las Vegas on June 7-9, 2026, with a live healthcare appointment booking demonstration. Combining Amazon voice AI with Pega decisioning and case management creates a full-stack architecture where AI doesn’t just respond — it resolves.
“CloudInteract owns the voice AI and the Amazon Connect layer. We bring Pega Customer Service, Pega Customer Decision Hub, and Case Management. One accountable team, two specialisms,” said Andrew Watchman, Founder and Managing Partner, Red Kite.
The enterprise contact center market is shifting from AI voice pilots toward outcome resolution — where the key question is no longer whether AI can handle a call but whether it can close one.
BPO operators and healthcare contact centers represent natural early adopters — environments where regulatory compliance requirements create demand for governed, AI-controlled workflow execution rather than open-ended conversational responses.
For CloudInteract and Red Kite, the joint go-to-market targets the intersection of Amazon‘s enterprise contact center dominance and Pega’s CRM and decisioning footprint across regulated industry verticals.
