Cognizant puts more than 25,000 staff on Claude delivery
- Cognizant formed a Claude delivery group of more than 25,000 professionals.
- Cognizant will also run Claude-powered systems for clients as a managed service.
- More than 44,000 Cognizant associates are trained or certified on Claude.
- Cognizant says it holds more than 26,000 Claude certifications.
TEANECK, UNITED STATES — Cognizant has formed a group of more than 25,000 professionals dedicated to delivering Anthropic’s Claude for clients, and will run Claude-powered systems in production for them as a managed service. The IT services company called the move a significant bet on the AI model.
The Claude Frontier Capability Group will build and run Claude-powered systems inside client businesses. More than 44,000 Cognizant associates in business units and corporate functions are already trained or certified on Claude.
One partner to run it
Under the managed services model, Cognizant operates Claude-powered systems in production on clients’ behalf. It combines dedicated staff, licensed access to Claude and Cognizant’s own tools, including its AI Delivery Operating System, the company said in a press release on Nov. 10.
Cognizant said the model gives clients more predictable AI spending, with each engagement run within security and governance controls tailored to the client.
“Clients want a partner who will take responsibility for delivery once AI is running inside their business,” said Ravi Kumar S, chief executive of Cognizant.
Four areas first
The group will initially focus on redesigning business domains around AI, building and modernizing supporting systems, operating agents securely at scale, and AI-native software engineering. For modernization, Cognizant brings Claude agents built to speed the analysis and refactoring of legacy and mainframe code.
Cognizant cited client results. At a global pharmaceutical manufacturer, shop-floor agents cut downtime by 35% and reduced troubleshooting time from 90 to 120 minutes to 10 to 15 minutes.
“Cognizant is working to address that gap, committing more than 25,000 people to help their customers put Claude to work across their businesses,” said Paul Smith, chief commercial officer at Anthropic.
Building on a 2025 partnership
Cognizant says it holds more than 26,000 Claude certifications and ranks first globally for the Claude Certified Architect: Foundations credential. It is also deploying Claude across its own workforce, as it announced in November 2025, when we reported its partnership with Anthropic.
What it means for buyers
IT services firms are now selling the operation of a specific AI model, not just projects to install it. Buyers comparing managed services offers for large language models (LLMs) will need to weigh one-model commitments like this against multi-vendor approaches.
OA’s list of the top AI outsourcing companies compares providers in the field.
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Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
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