Cognizant joins forces with Telstra for tech transformation
SYDNEY, AUSTRALIA, and NEW JERSEY, UNITED STATES — Outsourcing firm Cognizant has entered into a five-year partnership with Telstra, Australia’s telecommunications giant.
The collaboration aims to elevate Telstra’s software engineering capabilities, drive innovation, and enhance customer experience through cutting-edge technologies and modern practices.
Boosting the customer experience through tech
Under this agreement, Cognizant will help accelerate Telstra’s software engineering and IT operations.
The pact seeks to improve operational efficiency and speed to market for Telstra’s offerings by leveraging artificial intelligence (AI) and implementing modern product engineering practices.
“We’re on a journey of consolidation and simplification across Telstra, streamlining our operations to ensure sustainable growth, and selecting Cognizant as a strategic partner for our software engineering and IT function is a key part of that,” said Kim Krogh Andersen, Group Executive Product and Technology at Telstra.
“Our strategic partnership with Cognizant will help us build our modern software engineering capability – defined by modern product engineering practices, the latest tools and a stable workforce,” said Kieran O’Meara, Head of Software Engineering and IT at Telstra.
Cognizant’s deal with Microsoft
Cognizant’s five-year deal with Telstra comes at the heels of its partnership with tech giant Microsoft to accelerate the enterprise adoption of generative AI and drive industry-wide transformation,
As part of the deal, Cognizant acquired 25,000 Microsoft 365 Copilot seats for its employees, along with 500 Sales Copilot seats and 500 Services Copilot seats. This initiative aims to boost productivity, simplify staff workflows, and transform customer experiences.
Additionally, the outsourcing firm will deploy Microsoft 365 Copilot to a million users within their global 2,000 clients and across 11 industries.
Through Cognizant’s Synapse skilling program, 35,000 Cognizant developers have been trained on Github Copilot, with an additional 40,000 developers set to receive training.
Cognizant, a Fortune 500 company recognized among the world’s most respected businesses, combines technologies like IoT, AI, and cloud to help clients stay ahead of workforce and market changes. It ranked #6 in the OA500 2024, an objective index of the world’s top 500 outsourcing companies.
