Cognizant to modernize AP Pension with BPO, automation
NEW JERSEY, UNITED STATES, and COPENHAGEN, DENMARK — Cognizant has entered a new partnership with pension company AP Pension to oversee business process outsourcing (BPO) and automate key administrative functions.
Cognizant’s press release stated that the collaboration is designed to provide AP Pension with the additional capacity and expertise required to manage its impending comprehensive transformation, leveraging Cognizant’s European insurance hub.
Cognizant, AP Pension forge digital transformation deal
Cognizant leverages its 343,800 employees and $19.7 billion in annual revenue to engineer modern businesses for clients worldwide. They specialize in modernizing technology, reimagining processes, and transforming customer experiences to help organizations stay ahead in a fast-changing world.
Cognizant ranked #7 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
On the other hand, AP Pension, as a 100% customer-owned Danish pension company, was founded in 1919 on cooperative principles, with all profits returned to its customers.
The firm’s core mission is to provide its member-owners with simple, high-value pension schemes, characterized by competent advice, transparency, low costs, and a democratic system in which customers elect delegates to represent their interests at an annual general meeting.
AP Pension automates operations through Cognizant partnership
By outsourcing select business processes and implementing robotic process automation (RPA), AP Pension gains the immediate capacity to manage increased workloads.
This approach allows the pension firm to reallocate its employees from routine administrative tasks to more strategic initiatives that are crucial to its long-term transformation goals.
The operational model relies on Cognizant‘s specialized, regional infrastructure to deliver these services efficiently. Cognizant will provide these services from its Nordic-speaking Center of Excellence located in Vilnius, Lithuania, which serves as its European hub for insurance and automation services.
This setup ensures that AP Pension receives tailored support, enabling it to scale operations efficiently, accelerate its time-to-market for new services, and ultimately strengthen the overall customer experience (CX) during a period of significant change.
“This agreement provides us with the extra capacity we need to deliver on our transformation journey – without compromising the quality for our customers,” said Janni Bové Schou, Chief Commercial Officer at AP Pension.
“By partnering with Cognizant, we can free up internal resources to focus on strategic initiatives, while also strengthening efficiency in our daily operations.”
Automation boosts AP Pension’s efficiency and agility
A primary driver of this agreement is the pursuit of enhanced operational efficiency through external expertise and technology. The integration of RPA and the optimization of administrative processes are direct measures to streamline AP Pension’s daily operations.
This focus on efficiency is not an end in itself but a means to free up internal resources, which can then be redirected toward higher-value strategic work, thereby creating a more agile and focused organization.
The collaboration underscores Cognizant’s established position in the Nordic BPO market and its specific capabilities in the insurance sector.
“We are proud to be chosen as a partner by AP Pension. This collaboration is proof of our strong position in BPO in Denmark. With our experience and capabilities, we will help AP Pension scale efficiently, optimize processes, faster time-to-market, and create even better customer experiences,” noted Thomas Djursø, Country Manager at Cognizant Denmark.
By leveraging its experience, Cognizant aims to help AP Pension not only optimize processes but also create better CX, demonstrating how specialized external partners can inject advanced capabilities and industry best practices into established financial institutions.
