Cognizant, Upsource by Solutions partner for Saudi AI business solutions
RIYADH, SAUDI ARABIA — Cognizant and Upsource by Solutions announced a three-year partnership at tech event LEAP 2025, marking a shift in Saudi Arabia’s business process outsourcing sector.
The collaboration combines Upsource’s regional expertise with Cognizant’s global technological capabilities to deliver enhanced operational solutions across the Middle East.
Strategic integration
The partnership will provide regional businesses access to Cognizant’s advanced Intuitive Operations & Automation solutions, featuring Gen AI-powered financial tools and enhanced operational controls.
Upsource by Solutions, operating with over 9,000 employees across strategic centers in Riyadh, Jeddah, Qassim, and Madinah, serves more than 100 clients across various industries.
Global reach meets local expertise
Cognizant, with its workforce of approximately 347,700 employees worldwide and operations in nearly 50 countries, brings substantial international experience to the partnership. The company reported revenues of $19.4 billion in 2023, maintaining its position as one of the world’s leading professional services companies.
“Cognizant’s commitment to investing in the region and supporting capability transfer was a key factor in our decision to partner with them,” said Eng. Naif AlMogbel, CEO at Upsource by Solutions.
“By aligning our vision with Cognizant’s expertise, we’re reshaping what excellence in BPO means. This agreement represents the beginning of a journey to create future-ready solutions that redefine value for our clients.”
Gagan Syal, Head of Southern Europe & Middle East at Cognizant, emphasized the region’s potential: “Saudi and this region is buzzing with innovation and progress. With Upsource by Solutions local experience and forward-thinking vision and our leadership in advanced technologies, we are building a foundation for the future of business operations.”
The alliance comes at a crucial time as businesses increasingly outsource essential processes like finance, human resources, and customer management. This partnership aims to set new standards in service delivery while supporting Saudi Arabia’s digital transformation initiatives.
