ComputerTalk joins forces with Tethr to boost contact center performance
TORONTO, CANADA & TEXAS, UNITED STATES — ComputerTalk, creator of the ice Contact Center for Microsoft Teams, has announced a strategic collaboration with Tethr, an artificial intelligence (AI)-powered conversation intelligence platform. The partnership aims to enhance contact center efficiency and customer experience.
Toronto-based ComputerTalk’s ice Contact Center is a comprehensive solution for Microsoft Teams. It transforms call center functionality with AI, analytics, and business application integrations across all communication channels, promoting superior customer experiences.
Tethr’s cloud-based platform employs advanced AI and machine learning to draw actionable insights from customer conversations across various communication channels. These insights facilitate organizations in making data-driven decisions for improving customer service metrics.
This partnership will meld the two platforms into an integrated solution that empowers ice Contact Center clients to harness AI-driven insights for enhanced customer service performance, including operating cost reduction, churn risk mitigation, and sales conversion optimization.
Robert Beasley, CEO of Tethr, expressed enthusiasm about the collaboration, stating, “Tethr’s powerful analytics will enable ice customers to gain insights into their customer interactions and provide them with the tools they need to deliver an exceptional customer experience.”
ComputerTalk, established in 1987, provides global enterprise-grade Microsoft Teams-native contact center products, cloud hosting services, and custom application development. Tethr combines powerful AI and machine learning with over a decade of research to offer data-driven insights that power informed decision-making and boost business performance.
