Concentrix to build a 35,000-person team in Egypt by 2028
CAIRO, EGYPT — Concentrix is expanding its Egypt workforce from roughly 24,000 employees today to 35,000 by 2028 — adding 11,000 net new roles across three phases and growing its operational centers from 13 to 18.
According to a report from The Middle East Observer, the expansion, anchored by a January 2025 MOU with ITIDA, targets 28,000 employees by the end of 2026 and 31,000 in 2027 before reaching the 35,000 headcount goal.
Concentrix Egypt headcount hits 35,000 by 2028
Concentrix currently employs roughly 24,000 people across 13 operational centers in Egypt — making it one of the largest multinational BPO employers in the country ahead of the expansion.
The three-phase hiring plan targets 28,000 employees by the end of 2026, 31,000 in 2027, and 35,000 by 2028, with operational center count growing from 13 to 18 over the same period.
Concentrix’s center expansion from 13 to 18 is as significant as its headcount target — adding physical delivery infrastructure to absorb not just the new hires but the service complexity that larger multinational CX and BPO contracts require.
The Concentrix-ITIDA MOU, signed in January 2025, formalized the company’s long-term Egypt commitment — connecting the expansion to ITIDA’s talent pipeline programs rather than treating it as a standalone workforce acquisition.
Egypt outsourcing exports doubled since 2022
Egypt’s digital offshoring exports doubled from $2.4 billion in 2022 to nearly $5 billion in 2025.
The number of multinational outsourcing companies operating in Egypt grew from approximately 90 in 2022 to more than 240 by 2025, with over 270 global service delivery centers now active in the country.
Egypt’s attraction to global operators is underpinned by state investment in digital infrastructure and ITIDA’s industry-aligned talent programs — the same coordination framework that structured the Concentrix MOU.
A 2.5× increase in active multinational companies and a near-doubling of export revenues in three years signals that Egypt’s outsourcing sector is in a sustained expansion phase, not a single-event uptick driven by one large commitment.
“The continued expansion of multinational companies reflects growing confidence in Egypt’s digital infrastructure, investment climate and talent base,” said Engineer Raafat Hindi, Deputy Minister of Communications and Information Technology for Infrastructure and Digital Transformation.
For BPO operators evaluating North Africa delivery, Concentrix’s 35,000-seat commitment by 2028 is a demand signal — it implies long-term client contracts already in place. Egypt’s government coordination, multilingual talent, and proximity to Europe make the country an increasingly difficult location to bypass in EMEA delivery planning.
