Concentrix CEO confident of WFH expansion in PH
Chris Caldwell, president and CEO of Information Technology And Business Process Outsourcing (IT-BPO) company Concentrix, is confident in an expanded work-from-home (WFH) arrangement in the Philippines.
During the launch of the firm’s three new sites, Caldwell said that the government appears to be receptive to the industry’s call for such work models.
“This government has been incredibly supportive of us trying to figure out a solution, and I’m more optimistic [than] I’ve ever been that they’ll come up with a workable solution. My wish is that the WFH issue is resolved quickly and clearly,” he added.
Last June 21, the inter-agency Fiscal Incentives Review Board (FIRB) issued Resolution No. 017-22, which temporarily allows registered IT-BPO firms to maintain a 70% onsite and 30% WFH arrangement (70:30) while continuing to enjoy fiscal incentives under the Corporate Recovery and Tax Incentives for Enterprises (CREATE) law.
However, the resolution will come to an end this September 12.
The Concentrix leader stated that the industry has ample growth opportunities, which will be affected if the WFH issue is not addressed.
“I don’t think this government is ready to do (100% WFH) now, but I think getting it to 70% WFH and 30% work in office would be fantastic. We would certainly push for something like that,” Caldwell concluded.
