Conduent enhances loan platform with Solutions by Text integration
NEW JERSEY and TEXAS, UNITED STATES — Conduent, a provider of diversified business process services, has partnered with Solutions by Text to integrate compliant mobile messaging directly into its Loan Manager platform.
The collaboration aims to modernize borrower communication by embedding real-time SMS, MMS, and RCS capabilities into automated loan servicing workflows to boost efficiency and customer satisfaction.
Global loan servicing meets compliant text messaging
Conduent is a global enterprise that delivers business process services with a workforce of 56,000, along with advanced digital solutions to enhance customer experiences and operational effectiveness, serving almost half of the Fortune 100.
The company generates significant revenue by being a recognized partner in complex processes across the commercial, government, and transportation industries and by essentially reengineering clients’ operations at scale.
Solutions by Text provides a compliance-first messaging platform that uniquely integrates payments for the consumer finance industry.
This targeted approach, which moves beyond traditional low-yield channels, drives exceptional results for its business clients, including dramatically accelerated revenue cycles and returns on investment of up to 400%.
Rising mobile-first demand in digital loan servicing
This partnership is a direct response to a significant shift in consumer communication preferences within the financial sector.
The collaboration addresses the growing demand for efficient, mobile-first engagement, recognizing that traditional alerts via email and phone calls are no longer sufficient for many borrowers.
By integrating Solutions by Text’s consumer-centric platform into Conduent’s digital cloud-based Loan Manager, the companies aim to reduce resolution times for servicing issues and increase on-time payments.
The initiative is fundamentally designed to improve the overall borrower experience by meeting customers on their preferred channel: their mobile devices.
The strategic move taps into the clear consumer preference for text messaging as a primary method for managing financial obligations.
Nick Babinsky, the Chief Product Officer of Solutions by Text, stressed, “Our partnership with Conduent advances loan management with seamless, secure, and customer-centric technology.”
“We’re helping lenders use meaningful conversations with their customers to better serve them, while improving loan-servicing profitability.”
Finally, such an emphasis on conversational commerce is intended not only to improve service but also to increase the profitability of loan servicing by making communication easier and less frustrating.
Unified loan platform boosts compliant, automated collections
Through its Loan Manager platform, Conduent delivers a digital experience for loan management, automation, artificial intelligence (AI), and analytics.
Meanwhile, Solutions by Text uses its frictionless, compliance-first FinText platform, purposely designed to enable consumer finance companies to deliver frictionless messaging. This move forms a single, borrower-centered servicing ecosystem that promotes lender performance.
The integration aims to transform expertise into specific benefits for clients, primarily through automation and enhanced workflow productivity.
Kimberly Marshall, Head of Commercial Solutions and Account Management at Conduent, notes, “This partnership will boost operational efficiency for our clients by automating routine communications and reducing collection costs, delivering a digital-first experience that accelerates collections and more productive workflows.”
The solution will enhance productivity and accelerate collections by integrating SBT’s real-time text communication into Conduent’s automated processes.
The partnership will be a coordinated effort to provide a digital-first experience that meets borrowers’ current demands and addresses the regulatory and operational challenges lenders face.
