Connext Global Solutions marks 10 years of outsourcing growth
HAWAII, UNITED STATES — Business process outsourcing (BPO) firm Connext Global Solutions is celebrating its 10th anniversary this year.
Founded on June 26, 2014, the company has grown from a small startup to a global enterprise with over 1,500 employees supporting more than 180 clients across the United States, Canada, the United Kingdom, and Singapore.
What began as a response to the outsourcing challenges faced by its President, Tim Mobley, who once owned a mid-sized business, has evolved into a success story of innovation and adaptability.
This personal experience inspired the creation of Connext, designed to meet the specific needs of businesses seeking outsourcing services.
A decade of exponential growth
Connext has achieved remarkable milestones, including reaching its first 100 employees, opening multiple sites in the Philippines, and consistently growing at over 70% CAGR for the past four years.
Taylor Goucher, Director of Strategy at Connext Global Solutions, reflects on the company’s journey: “Our growth is a testament to our commitment to customizing solutions for each client’s specific needs. We’ve essentially created a model that allows businesses to build their own offshore subsidiary at any scale.”
The company now has a presence in the Philippines, Colombia, and Mexico, with plans to expand to India by the end of 2024 and Eastern Europe by the end of 2025.
The company’s achievements have not gone unnoticed. Connext has been recognized as one of the 2023 Best Places to Work in the Philippines by Great Place to Work and has been listed among the INC 5000 Fastest Growing Private Companies in the U.S.
Connext differentiates itself from traditional outsourcing providers by customizing teams to fit clients’ specific needs.
Clients can dictate the roles they want to hire, how they want the people trained, and how they want to provide their own management support.
This approach allows clients to create the value of their own offshore subsidiary at any scale. Connext specializes in healthcare, accounting and financial services, customer support, and technology.
Adapting to industry shifts and embracing technology
As the outsourcing landscape has become more sophisticated, Connext has stayed ahead of the curve by focusing on niche roles less susceptible to AI disruption. However, the company is not shying away from technological advancements.
“We’re looking to embrace AI to enhance our recruiting, employee training, and productivity processes,” Goucher explains. “Our goal is to continue providing exceptional service while adapting to industry shifts.”
The company’s success is built on a foundation of strong employee engagement and development. Initiatives like Connext University for continued education and the Connext EDGE program for employee development have contributed to an impressive 99% client retention rate.
Looking ahead, Connext aims to reach 10,000 global employees and expand its presence to India, Eastern Europe, and Africa within the next decade.
“If you hire great people and train and manage them well, things tend to work out pretty well,” Goucher concludes, summarizing the key leadership lesson learned over the past ten years.
For companies considering outsourcing, Connext advises thinking about what will add the most value to their business and ensuring alignment with their local team before starting.
As it enters its second decade, the company remains focused on its core mission: enabling client growth through customized outsourcing solutions. Connext is subscribed to the OA Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
