• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » Contact & call center outsourcing to reach $113Bn by 2028

Contact & call center outsourcing to reach $113Bn by 2028

Contact call center 113Bn 2028

PUNE, INDIA — The global contact and call center outsourcing market will expand at a compound annual growth rate (CAGR) of 6.06%, reaching US$113 billion by 2028. 

According to market research firm Absolute Reports, the industry could look forward to a “remarkable expansion” in the upcoming years, with increasing demand for various types of services and applications.

Moreover, the rising adoption of advanced technologies and increasing investment in research and development activities will provide lucrative market growth opportunities. 

Absolute Reports also revealed the market’s top-performing countries — including the United States (U.S.), Canada, Mexico, Germany, France, the United Kingdom (UK), Russia, Italy, China, Japan, Korea, India, Southeast Asia, Australia, Brazil, and Saudi Arabia.

The global contact and call center outsourcing market reached US$79 billion in 2022. 

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image