Global contact center software market may reach $173.9Bn by 2030

NEW MEXICO, UNITED STATES — The global contact center software market size is projected to grow US$173.9 billion at a compound annual growth rate (CAGR) of 23.2% from 2023 to 2030. 

According to a study by market research firm Contrive Datum Insights (CDI), contact centers globally are transforming the customer experience from a singular interaction to an entire journey of consistent, personalized interactions. 

Currently, contact center software assists businesses in delivering a consistent consumer experience across all communication channels. 

CDI added that the market’s expansion would be driven by the increased use of digital services to ensure customer satisfaction.

In terms of service outlook, CDI expects the integration and deployment segment to expand over the next few years as more businesses adopt cloud-based contact center software options. Meanwhile, the managed services sector is anticipated to grow at the highest rate over the next few years.

Last year, CDI reported that the global contact center software market size reached US$42.67 billion.