Contact center software market to triple by 2028
NEW YORK, UNITED STATES — The market size of contact center software is projected to grow from US$41.9 billion in 2023 to US$109.7 billion by 2028 at a compound annual growth rate (CAGR) of 21.2%.
Research firm ReportLinker attributes this surge to the rising demand for personalized and streamlined customer interactions. Small and medium-sized enterprises (SMEs) are particularly positioned to drive this growth as they enhance their customer service capabilities, seeking to compete more effectively with larger corporations.
The retail and consumer goods industry also holds the highest CAGR during the forecast period. Retailers increasingly implement advanced analytics practices to address significant business challenges and maximize benefits.
Regionally, Europe claims the second-largest market share for the period. With strict data privacy and security regulations in place, contact center software vendors in Europe have been adapting their solutions to meet data localization requirements and ensure compliance with regional consumer privacy standards.
