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News » CX outsourcing market to hit $173.68Bn by 2029

CX outsourcing market to hit $173.68Bn by 2029

CX outsourcing market 2029
Photo from ResearchAndMarkets.com

DUBLIN, IRELAND — The global customer experience (CX) outsourcing market is expected to grow around 10% annually from 2024-2029, potentially reaching $173.68 billion by 2029, up from $90.87 billion in 2022.

According to ResearchAndMarkets.com, the demand for outsourced CX services is rising as companies prioritize customer experience. The COVID-19 pandemic also underscored the importance of comprehensive CX and resilient contact centers.

The report noted that major technological advancements are transforming the CX outsourcing market. Several service providers now use artificial intelligence (AI), automation, analytics, and cloud solutions to redefine customer support services.

Integrating AI chatbots enables instant 24/7 response to customer queries, improving response times and satisfaction. By handling routine inquiries, chatbots allow human agents to focus on complex interactions, boosting efficiency and cost savings.

ResearchAndMarkets.com’s report added that by embracing innovations like AI and cloud solutions, CX outsourcing providers can deliver exceptional, personalized customer experiences, cementing the industry’s vital role in modern business strategies.

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