Dialpad introduces Custom Ai Playbooks for CX interactions
CALIFORNIA, UNITED STATES — Dialpad, an artificial intelligence (AI)-powered customer intelligence platform, has launched its Custom Ai Playbooks.
Aimed at redefining the sales and customer service experience, this tool offers real-time coaching and crucial insights during and post customer interactions.
Harnessing over five billion minutes of proprietary data, these Ai Playbooks utilize Dialpad’s state-of-the-art real-time speech recognition combined with generative AI.
This combination seeks to enhance team efficiency, improve productivity levels, and ensure sales personnel maintain best practices, ultimately driving critical KPIs.
Dan O’Connell, Chief Ai & Strategy Officer at Dialpad, remarked, “Custom Ai Playbooks for industry-specific LLMs is the future of tangible Ai.”
The democratization of AI has been a goal of Dialpad’s since its inception, and Custom Ai Playbooks marks a new milestone in making AI accessible for all,” O’Connell added.
This release marks the seventh Ai product under Dialpad’s ambitious 12 Months of Ai” product series.
Since its announcement in April, Dialpad has demonstrated significant growth, backed by a $50M investment in AI research and development, and the release of innovative AI products like Ai Recap, Ai Scorecards, and notably, DialpadGPT, the first generative AI tailored for enterprises.
Dialpad has gained recognition, featuring on the Forbes Cloud 100 and Fast Company’s Most Innovative Companies list in 2023.
